We offer all different types of support contracts to suit you or your business needs, our support is available to both Business and Residential customers.
Our support contracts brings you peace of mind knowing that technical help is never far away we understand the importance of a reliable system and know that downtime does cost money.
We have 2 support plans available, both of which can be customised to meet your specific requirements and business needs. Click or tap to see the full details of both our Standard and Premium support contracts.
If you would like more information on our support contracts then please call 01279 306677 and someone will be happy to assist you in your enquiry.
IT support contracts provide you and your business with your very own IT department. For an estimation on how much a computer support contract would cost you then please click here.
We understand that every business is different, we therefore offer pay-as-you-go support.
As a pay-as-you-go (adhoc) customer you are as important to us as our customers on an IT support contracts are. You will receive the same level of service, no mater what. However, the rates will be higher over a longer period of time than that of a contact.
Our PAYG charges are as follows:
£45 per hour for Essex and Hertfordshire.
£65 per hour for Greater London.
If you wished to be moved onto a contract from our PAYG service please contact us to find out how you can do this.
All existing clients with an IT support contract get 24/7 access to our online ticketing system witch allows you to submit and track the progress of faults and requests.
Support requests are then routed into our job queuing system and is organised based upon business impact and severity. Support requests can be submitted directly via email or by using our web based ticketing system. Once the request has been submitted, the work will be assigned to on of our team members and completed accordingly.
Open a new ticket to report your fault now. If you have any issues using our ticket based support system please call us on 01279 306677.